Violent Crime Reduction Act 2007
Airsoft guns are now considered as Realistic Imitation Firearms (RIFs) so you will only be able to purchase one if you have an airsoft skirmisher membership number or re-enactors defence/exemption under the VCR Act 2007, and are 18 or older.
We will accept any item which remains sealed and is in an unused and saleable condition within 7 days of receipt.
Refunds are given upon receipt of satisfactory products at our address.
In the unlikely event you wish to return an item for refund, it is essential you contact us first. We recommend that all returns are sent recorded delivery to ensure we receive the item. Proof of postage is not proof of receipt. You will be responsible for any costs incurred as a result of returning a product to us. We will accept costs incurred for items returned to you.
An administration/ re-stocking charge of 15% may be required for larger items.
This does not affect your statutory rights as a consumer.
All items are subject to availability. Our site will be updated regularly and in the unlikely event that ordered items are not available, you will be notified as soon as possible to discuss the options available e.g. substitute items or an estimated time of delivery.
You are able to correct any mistakes during the on-line ordering process, until the point at which you click ‘submit’ on the final page of our order process. An administration fee of 15% may be charged if we are required to deal with errors in ordering, if the fault lies with you.
Delivery charges vary depending on the type, size, weight, distance or service. Delivery costs cannot be refunded. Items may be collected from one of our skirmish sites. You should telephone 07763125315 to confirm this option.
Confirmation and acceptance of your order
We will confirm your order via the e-mail address you provided during the on-line order process. Acceptance of your order with us is confirmed in an e-mail advising you your item(s) have been despatched.
When ordering within the European Union you have the legal right to cancel your order within seven working day of receipt of the goods. Postage and Packaging costs may not be refunded on cancelled orders. Orders collected from skirmish sites are not included in this cancellation right. This does not affect your statutory rights as a consumer. For information on how to exercise your right to cancel please phone 07763125315.
All the items on our website are only available to customers aged 18 and over. When placing an order with us you confirm that you are 18 or over and that you accept these terms and conditions. First and Only Retail use age verification software during our registration process. We reserve the right to contact you to confirm your age when deemed necessary.
Links to external websites
To assist you in the hobby we have placed links to other websites that may be of interest to you. We have no control over content of these sites and therefore do not accept any liability in respect of your use of these sites or their content.
Damage to your computer
First and Only Retail take every care to ensure that this website is free from viruses and defects. However we cannot guarantee that use of this website or any website accessed through it will not harm your computer. It is your responsibility to ensure that you are using suitable equipment and software to view the website and screen out possible threats to your security. First and Only Retail shall not be liable to any person for loss or damage to any equipment as a result of using this website.
Exclusions of Liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of First and Only Retail, or any of its employees, agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Changes to Legal Notices
We reserve the right to change these terms & conditions and you should ensure you are up to date with any amendments when placing your order.
Use of this Website from outside the UK
Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom. First and Only Retail make no representation that any of our products or services is appropriate for use in other locations. At present we do not offer products or services for sale outside the UK. However, if you wish to purchase products or services from outside the UK please telephone 07763125315 to confirm that this will be possible. Non UK Visitors to our website are responsible for compliance with local laws if, and to the extent, local laws are applicable.
Law, Jurisdiction and Language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
These terms and conditions do not affect your legal rights.
By placing an order on this site you confirm that you are over 18 and accept these terms and conditions.
- 12 Month warranty on AEG rifles
- 6 Month warranty on MAEG pistols
- 6 Month warranty on gas pistols
- 6 Month warranty on gas and spring rifles
To book your replica or AEG in for repair, please call us on 07763125315.
Returns Policy on any new AEGs, GBBs, Springer’s and or accessories
In the unlikely event that your new Airsoft replica or accessory purchased form First and Only Retail is faulty, please contact us by telephone (07763125315) or by e-mail (firstname.lastname@example.org) to discuss the issue. At our discretion, if the originally purchased goods are returned and are confirmed to be faulty by our engineers, the product may either be repaired by our engineers or the manufacturer or a replacement product will be dispatched to you.
No refunds will be given on any product that has been damaged by negligence, carelessness or misuse.
Any goods returned that have no fault, as confirmed by our engineers, will be subject to a re-stocking charge (we reserve the right to charge our standard re-stocking/administration fee of 15% of the invoice value for the goods returned)
Please Note: Incorrect delivery instructions are not a reason for goods to be returned, re-delivery or stock returns will be charged.
Any items returned under our 30-day money back guarantee must be “AS NEW”; unopened, unused and in the original, undamaged packaging with no items missing from the packaging (including the complimentary packet of BBs if supplied).
IF YOU HAVE ANY DOUBTS PLEASE CONTACT US IMMEDIATELY
Our engineers are trained and authorised to undertake repair and remedial work. Under no circumstances should you attempt to disassemble any product purchased from First and Only Retail yourself as doing so will immediately invalidate your warranty.
Please observe any advice given at the time of purchase concerning battery types and power as using an incorrect power source will invalidate your warranty.
If a product proves faulty within the warranty period, due to a manufacturing defect, you should contact First and Only Retail immediately. First and Only Retail will then identify the problem and if necessary have the problem resolved under the terms of our guarantee. All valid repairs are free of charge for both parts and labour subject to the following conditions:
Conditions of the Warranty:
Original receipt required as proof of purchase. No products will be worked on under these terms without original proof of purchase.
First and Only Retail warranty does not include any the following:
- Any transportation costs incurred in transporting the item back to the First and Only Retail for repair.
- Any breakages as a result of accidental/negligent damage.
- Any routine maintenance required
- Any faults arising from misuse
- Any faults arising from any repairs not previously carried out by First and Only Retail
- Any upgrades that have been installed in the product other than those done by First and Only Retail engineers
- Any faults arising from the use of poor quality sub-standard BBs (Staff can provide full details of approved BB makes). Do not use black BBs made by ICS, Aim or other makes. Excel (new). Some Bio BBs also should be avoided.
- If a GBB/ Springer product is being covered under our warranty then our warranty will be void if the item has been used with anything other than HFC 134A Gas.
Your First and Only Retail warranty is also invalidated if:
- The product has been altered or adjusted in any way from its original format (unless carried out by our engineers)
- The product is returned in insufficient packaging.
- Any repairs or maintenance to the item(s) have been carried out by anyone other than First and Only Retail personnel
- Our tamper proof safeguards are damaged or have been removed in any way.
- A fault has arisen from the use of poor quality sub-standard BBs
- You use any gas other than 134A in Marui GBBs.
First and Only Retail may change the terms and conditions of our warranty from time to time and you should ensure you are up to date with any amendments when placing your order.
English law governs these conditions of use and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts.